Privacy Policy

Introduction
Liv Free is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you use our website or services.

1. Information We Collect

We may collect and process the following data about you:

• Personal Information: This includes your name, email address, phone number, and any other contact details provided when you book a service.

• Payment Information: When booking a service, payment details may be collected to process deposits or payments. We do not store or retain your payment information once the transaction is complete.

• Animal Information: Details about your animal(s), such as name, breed, age, and health conditions, which are necessary for us to provide appropriate care and services.

• Website Usage Information: We may collect information about how you use our website, including your IP address, browser type, and browsing activity via cookies or other tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Process bookings, payments, and deliver services.

• Communicate with you regarding appointments, services, or any issues related to your booking.

• Personalise your experience by tailoring our services to your needs.

• Maintain and improve our website to ensure it functions effectively and delivers a good user experience.

• Comply with legal obligations or enforce our terms and conditions.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you provide explicit consent, such as opting in to receive marketing communications or newsletters.

• Contractual Necessity: To fulfil our obligations when you book a service with us.

• Legitimate Interests: For purposes related to improving our services, website functionality, or customer support.

• Legal Obligations: To comply with applicable laws, such as tax or business regulations.

4. Sharing Your Information

We will not sell, rent, or trade your personal information with third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers, such as payment processors, to complete transactions or provide support services.

• Legal Requirements: If required by law or to protect the rights, property, or safety of Liv Free or others, we may disclose your information in accordance with legal obligations.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Retention

We will retain your personal data for as long as necessary to provide our services or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

6. Data Security

We take the security of your personal information seriously. We have implemented measures to ensure your data is protected from unauthorised access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: If any information we have about you is incorrect or incomplete, you can ask us to correct it.

• Right to Erasure: You can request that we delete your personal data in certain circumstances.

• Right to Restrict Processing: You can request that we limit the processing of your personal data.

• Right to Data Portability: You have the right to request that we transfer your data to another service provider in a structured, commonly used format.

• Right to Object: You can object to the processing of your personal data in certain situations, such as for marketing purposes.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve functionality, enhance your experience, and analyse how the site is used. Cookies are small text files that are stored on your device when you visit a website. You can manage or disable cookies through your browser settings, but please note that doing so may affect how the site functions.

For more information, please see our [Cookie Policy].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Liv Free
Email: 
Phone: 07468 614432
Address: Woodland Farm, Buncton Lane, Haywards Heath, RH17 5RE

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